FAQ
Q: Can I do Phone ordering?
Yes, you absolutely can. We value your time. If you have no time to purchase by yourself via our website, we'll do it for you. Just call us directly and look for your account manager. All you have to do is to transfer funds via PayPal in order to process the placed order. (Note: Phone ordering strictly do not accept Credit card Payment as we would like to protect further your Card Information)
Q: Can i use my own freight forwarding ?
Yes. We usually ship the orders by UPS and DHL but if you want to ship your orders with your own freight forwarding, please contact us and give us their contact info.
Q: What is the payment methods are available?
We accept Paypal and Bank transfer. 30% deposit and 70% before shipping.
Q: Which shipping methods are available?
DHL, TNT, EMS, and UPS,etc.
Q: When can i receive the orders ?
Orders are processed on a first come, first served basis. Whichever way you choose, we pack and ship in 3-5 business days or less. During holidays and promotions, the processing time may be longer.
Q: How to order?
1. Please tell us your preferred specifications such as the flavors, capacity, quantity and the nicotine strength.
2. We will e-mail you the Proforma Invoice for order confirmation.
3. The order will be arranged after deposit prepaid.
4. Ship the goods after the balance be paid, then tracking number will be sent by email.
5. We will help to track your goods until you receive them safely.